Refunds & cancellations
Eligibility, timeframes, and process for refunds on Insightlysys workshops, coaching, and evening reviews.
Scope
This policy applies to Insightlysys training fees: the Breakout & Retest Intensive, Market Structure Foundations, one-to-one chart coaching, and evening chart reviews. It does not cover brokerage fees, third-party charting subscriptions, or any product we do not sell.
Eligibility overview
Refunds depend on how early you cancel, whether a deposit or full fee was paid, and whether teaching has begun. Australian Consumer Law rights that cannot be excluded still apply.
Intensive & foundations workshops
- Full refund of amounts paid if you cancel in writing more than 14 days before session one.
- Partial refund (amounts paid minus 30% deposit) if you cancel between 14 and 7 days before session one.
- No refund of the deposit inside 7 days before session one, unless we cancel the cohort or a medical certificate supports withdrawal; in those cases we offer a transfer to a later cohort or a full refund of unused fees.
- After session one begins, fees for completed sessions are non-refundable; unused later sessions may be credited toward a future cohort within six months at our discretion.
Coaching appointments
- Cancel or reschedule a coaching hour with at least 24 hours’ notice for a full fee transfer to a new time.
- Cancellations inside 24 hours, or no-shows, forfeit that session’s fee.
- Unused sessions in a prepaid four-pack remain valid for three months from purchase; unused value after three months is not refundable unless we are unable to offer times.
Evening chart reviews
- Single-evening fees are refundable if you cancel at least 48 hours before the start.
- Four-evening blocks: unused evenings can be moved once with 48 hours’ notice; no cash refund for missed evenings without notice.
Deposits
Deposits secure a limited cohort seat. They are applied to the balance invoice. Deposit refund rules follow the workshop timelines above.
Work already started & materials
Once worksheets have been issued and a session delivered, that portion of the fee is considered supplied. Printed binders already produced for you may be retained by you; their cost is not separately itemised for return.
Refund process
Email info@insightlysys.digital with your name, programme, invoice reference, and reason. We confirm eligibility within five business days. Approved refunds are returned by the original payment method within ten business days of approval. Processing time at your bank may add further days.
Rescheduling by Insightlysys
If we postpone a cohort, you may transfer at no charge or receive a full refund of amounts paid for undelivered sessions.
Contact for refund requests
Insightlysys · 88 Souttar Terrace, Hillarys, Western Australia · (08) 9253 2890 · info@insightlysys.digital